KaraokeSpot

Support

We usually reply within one business day.

Email [email protected] with your question. If it concerns a specific event, include the venue name and roughly when you were there — that makes it much faster to look up.

Common questions

No venues are showing up near me

KaraokeSpot needs location permission to sort venues by distance. Check that location access is enabled for the app in your device settings. If your area has no listings yet, add one from the Add tab.

I never got my SMS code

Codes expire after 10 minutes. Request a new one, and confirm the number you entered can receive texts. Requesting a new code cancels the previous one, so always use the most recent message.

I paid to move up the queue and nothing happened

Payment confirmation returns you to the app automatically. If it did not, reopen the app and check with the KJ — your request is sent to them as soon as the payment clears. If you were charged and your slot never appeared, email us with the venue and approximate time and we will sort it out.

I am a KJ and my payouts have not arrived

Payouts are handled by Stripe and require identity verification to be complete. Open the KJ screen in the app to see your current status. If Stripe still needs something from you it will be listed there.

I want my data deleted

Email [email protected] from the phone number on your account. See the privacy policy for details.